Reseñas

Fast and friendly!!

Everyone was very helpful. Eric the financial advisor was helpful and Dice the sales person and Keith Williamson of the services department was helpful.

Service manager was upfront on the wait time. Still managed to get me in and out at a decent time. Excellent communication with all customers.

My experience with Lugoff Chevrolet regarding a brand new vehicle has raised serious concerns about transparency and accountability. Days after purchase, I identified paint defects consistent with improper prep or machine buffing. I brought this to the dealership’s attention immediately. Rather than providing documentation or outlining a formal repair plan, I was directed to a body shop of their choosing for a “quote.” The proposed solution was a buff and polish at no charge. However, I was explicitly told there would be no paperwork or documentation for the work performed. Because this is a new vehicle, paint integrity and clear coat thickness directly affect long term durability, resale value, and factory warranty coverage. I requested something very simple: written confirmation of the correction method, assurance that the clear coat would not be compromised, and confirmation that the dealership would stand behind the work. As of this review, I have received no response. A reputable dealership should not hesitate to document corrective work on a new vehicle. Transparency protects both the customer and the business. The lack of written confirmation and the continued silence have eroded my confidence in how this issue is being handled. I am hopeful this can still be resolved properly, but at this stage, I cannot recommend this dealership based on my experience.

Courteous and professional team of individuals.

Excellent experience. I was in and out very quickly. Staff was great.

The team here is always very friendly and they continue to provide exceptional customer service.

Went in for a basic oil change on my 3L diesel. For 3 days I kept smelling something burning and finally opened the hood and they didn’t put the oil fill cap back on. It was sitting (thank goodness) in a crevasse where it couldn’t fall and he lost. Multiple issues with this dealership and this was the last straw.

Kasey was extremely pleasant, professional and kept me informed. He also kept checking to make sure I didn't need anything.

Aw