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Service department is hands down the best service I have ever received!!! Thank you Robbie!!

Always great

My Favorite Dealership, I usually hate dealerships and salesmen, but when I met PJ my whole mindset changed! I truelly honestly have never had a buying experience like this! pJ is the man and becouse of how he is I have and will always refuse to buy a vehicle from anywhere else. I have gotton 4 from him and I’m military so even if I move away from here I will still ONLY buy a vehicle From PJ no matter what, that’s how important it is to have good sales people, I’m telling you people will spend this money and maybe some extra to have a good experience, another dealership may have a deal or something I like better when looking for a vehicle but when I walk into the other places I never ever get the vibes and experience so that’s why I always go back to PJ! Great Job!

I took my new car of 4 months BACK TO DEALER FOR CAR NOT CRANKING FOR Second time in less than 2 months I had to get some one to jump me off the 2nd time. In less than a month they still said the battery was ok And didn’t change it or do anything but make us wait for 3-4 hours for them to check out the battery to tell me again the battery was fine after they checked an sent me home again to wait til it happened again. I’m a 74 year widow with end stage kidney disease waiting for a transplant I can’t keep calling someone to jump me off I don’t have money like that. If it happens again I’m handing in the keys to it to Buick and they can come get it. I will not make another payment on it YA’LL CAN JUST HAVE TGE CAR BACK. I WAS TOLD HOW YOU TOOK CARE OF YOUR CUSTOMERS BUT I GUESS IT WAS JUST A WAY TO HELP SELL ME A CAR. I’ve never in my 74 years been treated like that.

It's always a great experience with them the whole staff is wonderful..if I ever need another vehicle only they can serve me..👍👍👍👍👍👍👍👍

Service department is top notch!! I was afraid to drive my vehicle and the service manager reassured me and got my vehicle fixed and on my way!! To top it off it was covered by a special warranty and it costed me nothing!!! Thank you so much Lugoff Chevrolet!!

Making a service appointment online was straightforward and did not take a lot of time. I would like to have had the option to include more detail about any aches or pains my vehicle may have been suffering from. The service department immediately received the vehicle at the appointed time. The service rep was professional, clean, and friendly. The automated check-in text had useful information and was appreciated - at least as much as an automated text can be - but the same information could be conveyed personally via business card and would mean more to the customer. Personal communication makes the customer feel appreciated as a human being, and is fast becoming a lost art. Don’t lose it. The waiting area was uncomfortably warm, the popcorn appeared old and stale - definitely not a perk - and the restroom was out of order. The absence of meaningful sales literature was striking - and what a great opportunity for a low-key meet & greet by sales or service staff. Never know who may be in the market for a new vehicle next month. Work was completed in a reasonable amount of time. It was expensive, but that was expected. It would be helpful to the customer to see estimated costs online when booking an appointment. For basic services, there is lower priced competition of equal quality; I can’t help but think that they’re cutting into that level of your service business. Checkout was easy and the emailed inspection record was helpful. Good way to offer that information. Thanks for boldly flying the American flag out front. If not to anyone else, it matters to vets.

Not much waiting.

David Ortiz was wonderful. He tried to answer all our questions.

Fast service