Reseñas

Quick, friendly service with repair of tire sensor, window sensor and tire rotation. I am disappointed that I need to pay for tire rotation since I purchased tires at the dealership. I appreciate the Veteran discount. Dislike paying a credit card fee.

I'm a big fan of the Lugoff Dealership. They keep records so I know everything is in one place. They are always friendly, courteous and professional. They have Keurig coffee in the waiting room and comfortable chairs. Most of all they take good care of my car and if there's a problem they make it right. They never try to charge me more than necessary and I never feel they are talking me into service I don't really need. I feel I have my own personal car service.

Arrived at 11 and left around 5.

The service department and the staff did an excellent job taking care of my vehicle and they made sure it was done right!,,,

I booked the appointment 1 week prior to the appointment on Saturday Nov 15th. Online I. stated that it had an oil leak that another dealership couldn't fix 3 times. When I drove my vehicle there on Nov 15th, I showed the service rep what the other dealership recommended. He stated that they couldn't pin-point the leak and decided to replace everything related to it. He said that they would do better by finding the leak and only replacing what's necessary. One week later, I was not called nor texted, so I called. I spoke with Kelsey who said that they found the leak but would need to order parts. She said that the parts would arrive after Thanksgiving and they could have it ready by Monday, December 1st. I did not get a phone call or text on Dec 1st or 2nd. I called Dec. 3rd and spoke with Kelsey who said that some of their mechanics were out sick which caused them to be backed up. I asked when should I expect to get my car back. She put me on a 19 minute hold to ask the mechanic. After returning to the phone, she said it would be ready Dec 4th or 5th. Again, I did not receive any updates from the service department about the status of my vehicle. To make matters worse, their phone system was not working for the service department, only for the sales department. I had to call the extension for sales to speak to a person. I complained that my car had been there 3 weeks with changing dates of when it would be ready. He tracked down Cayce who "helps out Kelsey" from time to time. I explained the problem and my frustration to her and asked how many other customers were serviced on time during the past 3 weeks while my car apparently has been pushed to the side, ignored. She said that there are many parts that has to be taken out to be able to get to things- a labor intensive job. I retorted, "If one mechanic dismantled those parts on my car from the start of one work day, then the next work day, he should be able to put all parts back on. That's 8 hours per day on my car. Yet, every time I call, it's another excuse while other customers are getting their cars back. From the beginning, the dealership knew what was involved and if short of mechanics, or if only 1 mechanic had those skills, then tell the customer, so the customer can go elsewhere. Cayce said that the newest mechanic working on my car would need another week on my car to have it ready. I said, so now we're going into 1 month that my car has been at the dealership!!! How many other customers were inconvenienced like me? This is unacceptable!!! Cayce said that she could offer me a rental.I said, "No. I want a discount for having to wait 1 month, especially with poor communication and no apologies." She said that she would speak to the service manager but couldn't promise anything, since it's up to him." Yesterday, Dec. 11th, I called before lunch time to speak to Cayce to remind her that we plan to get our vehicle today, since it was the 3rd pick-up date given. She said that the mechanic had been working on it steadily and it would be ready before closing. I asked her about the discount for having to wait 1 month. She said that Robbie agreed to a 15% discount. My husband and I arrived about 1 hour before closing to pick up our vehicle. We did not wait for a phone call, since they have proven themselves to be unreliable. Kelsey was at the service desk and said that the paperwork was just brought to her by the service manager, Robbie. The paperwork showed a price higher than what Kelsey had given me over a week ago. It also did not show the 15% discount. I had calculated the discount before going to the dealership. She had not done the calculations and relied upon what I told her, then double checked right before going to Robbie's office. When she returned, she printed another receipt that showed much less details about what was done to my car, but the calculations were correct. Robbie never came out to apologize. Kelsey never apologized, just acted like it was normal. She actually said, "Come back again for an oil change or something light." I said, "You won't see us again." We drove home which was about a 45 minute drive, parked our car in the garage. The next morning, we have a "CHECK ENGINE LIGHT" indicator that won't go off." After spending over $1,600 and waiting 1 month for my car, there's something they still didn't get right. This is truly THE WORST service experience we have ever had for ANY vehicle we ever owned.

Great customer service

Friendly and quick!

The minute you walk into the showroom you feel like you're in a Jamaican music hall, loud music that was never turned down. No-one , salesman, managers handed me a calling card. Sales person wasn't very knowledgable of the vehicle. Negotiation was very minimal, allowed me to walk out the door the first time. After dealing with sales manage, finally came to agreement. Went to pick up vehicle 4 days later, salesman didn't recognize me. Sales person was in too big of a hurry to "go on test drive" with another customer to even finish the deal he had started with me. I've been purchasing vehicles for 40 years and this was the worst experience I've ever encountered. It was as if the left hand didn't know what the right hand was doing. Lastly they allowed me to walk out the door with my trade in title. I would not recommend the dealership to anyone. Very unprofessional.

I was a walk in and they treated me well and got everything I needed done even though I was a walk in

Did not make an appointment just left overnight and went back the next morning around and Robbie had the truck serviced and ready to go he is the best.